Management installed by the Tata Group had spent three years struggling to undo a reputation for shoddy operations earned during decades of state ownership.

It must turn its attention now to restoring internal morale and consumer confidence after the accident. Read more at straitstimes.com. Read more at straitstimes.com.

Air India, having recently emerged from decades of financial and operational upheaval, now faces an intensely sobering moment. These six points explain