Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice. The home improvement company this week launched its Mylow Companion ...

Lowe's launches AI-generated device to streamline customer service. Lowe's AI tool helps employees answer customers' questions AI-generated tool allows Lowe's sales associates to provide quicker ...

Customer-facing AI tools are finding a place in home improvement retail, with Lowe’s and The Home Depot each launching their own tools this week. Lowe’s launched Mylow, ...

Lowe's today launches Mylow Companion, an AI tool aimed at improving customer service and speeding associate onboarding. Purpose-built for associate sales floor devices, the app provides fast ...

The AI revolution finally arrived at Lowe’s this week with the launch of a customer service app. It is designed to help workers assist shoppers more quickly.

Home Depot's Magic Apron & Lowe's Mylow AI assistants now ... a proprietary suite of generative AI tools that helps customers answer how-to and ... executive vice president of customer experience ...

Lowe’s and The Home Depot credited their AI projects for better customer and employee experiences as the home improvement retailers expanded access to tools over the past months. Home Depot has ...

Lowe’s has followed its March 2025 introduction of the Mylow customer-facing AI-powered app with one for associates, built on the same foundation, which it has launched to all 1,700+ stores in the ...

Home improvement stores are adding AI to assist with your DIY. Home Depot and Lowe’s are using chatbots to mimic in-store help, but that’s still a work in progress.

In addition, she said, AI should help the company grow revenue and improve customer satisfaction. Omnichannel at Lowe’s Godbole said that omnichannel is a significant mandate for Lowe’s.

Lowe’s has prioritized the intersection of customer service and employee experience, too. Associates across the retail chain’ s 1,700-plus stores gained access to an internal AI assistant this ...