Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
The bank said it was experiencing a “technical issue” with a third-party vendor, impacting some account services like deposits and payment processing.
The issues at Capital One after Citibank acknowledged a problem affecting customers' ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts. It is not clear whether FIS was also involved in the Citi outage.
That vendor, Fidelity Information Services, released a statement late Thursday blaming a local power outage affecting one of its data centers. Capitol One said deposits and payment processing for some consumers, small businesses and commercial banks were affected by the outage.
Curiously, Capital One wasn't the only major bank that faced technical difficulties last week. Citibank also experienced an outage that impacted its mobile app, along with issues related to fraud ...
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If you want a consumer-friendly online bank that doesn’t have monthly service fees or overdraft charges, Capital One 360 could suit you well. Many, or all, of the products featured on this page ...
CEO Richard Fairbank told analysts executives have their "microscopes" out for any signs of trouble, but consumers remain "in a great place."
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A woman who was found beaten to death in her flat in south-east London has been named as a vice president at financial giant Citibank. Marianne Kilonzi, 43, who was vice president of trade and working capital sales ... now for one of The Standard’s ...
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