Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free checked bags for each ...

For years, Southwest Airlines stood apart from other airlines by not assigning seating. The open seating arrangement has now ...

Southwest Airlines has made a lot of controversial changes in recent months in an attempt to boost its profits, inclduding ...

From overhauling in-flight service to introducing assigned seating and new priority boarding procedures, Southwest Airlines is making big changes. In one of its most controversial moves yet ...

Alyssa Curtis sat down with artists who say they're still owed money.

J.D. Power Southwest Airlines has the highest customer satisfaction ... considering the survey didn’t account for the airline’s highly controversial decision to end the free checked bag ...

Throughout the past several months, Southwest Airlines announced a number of controversial policy changes as the airline ended its longstanding "Bags Fly Free" and open seating policies.

While other low-cost airlines love to nickel and dime you to death, Southwest Airlines was different. Even if the cost of the ...

Thanks to investors at Elliott Investment Management, the Southwest Airlines of today is just as soulless as its competitors.

Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than ...

Herb Kelleher, the charismatic, happy-go-lucky Southwest Airlines co-founder and CEO with a penchant for drinking Wild Turkey like water, died in 2019. He was well-loved at Southwest Airlines.