President Trump has re-designated Cuba as a state sponsor of terrorism, reviving stringent restrictions on travel and ...

Indian information technology solutions provider Mphasis has opened a new Centre of Excellence for Financial Services in ...

Everyone wants to talk about AI. Many companies are actively investing in artificial intelligence. Strategies are drafted, vendors are selected, pilots are launched. Although AI is expected to deliver ...

Higher education in Latin America continues to suffer, with only one university from the region securing a spot in the latest QS’ top 100 global universities.

Chile, Uruguay, Costa Rica, Argentina, and El Salvador are the safest countries in Latin America for expatriates, digital nomads, and retirees.

Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and communications provider Digital Solvers, marking a significant expansion in ...

Companies in Mexico’s service sector are urging the federal government to reconsider its proposal to reduce the standard workweek to 40 hours.

Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.

China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and deepening ties with governments from Guyana to Grenada. At first glance, ...

The countdown to automation is no longer abstract—it’s already underway for many white-collar professionals in the United States.

French tech and outsourcing major Capgemini has announced the acquisition of Mumbai-based BPO firm WNS in an all-cash deal ...