Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free checked bags for each ...

For years, Southwest Airlines stood apart from other airlines by not assigning seating. The open seating arrangement has now ...

Southwest Airlines has made a lot of controversial changes in recent months in an attempt to boost its profits, inclduding ...

From overhauling in-flight service to introducing assigned seating and new priority boarding procedures, Southwest Airlines is making big changes. In one of its most controversial moves yet ...

Alyssa Curtis sat down with artists who say they're still owed money.

Noem’s action puts an end to a program that cost an estimated $3 billion to taxpayers while potentially violating their privacy.

Throughout the past several months, Southwest Airlines announced a number of controversial policy changes as the airline ended its longstanding "Bags Fly Free" and open seating policies.

Southwest Airlines is phasing out its beloved –or at least, expected– skycap service at select airports and swapping in digital self-service kiosks. Add this to the recent baggage fee controversy, and ...

Thanks to investors at Elliott Investment Management, the Southwest Airlines of today is just as soulless as its competitors.

While other low-cost airlines love to nickel and dime you to death, Southwest Airlines was different. Even if the cost of the ...

Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than ...