When AI becomes the customer, what happens to your CX strategy?For decades, brands relied on four channels: websites, apps, call centers, and physical locations.But a fifth channel is emerging-one ...

In today's hyper-competitive retail and service landscape, customers have endless options, especially online. This makes customer experience (CX) more than just a buzzword; it's a critical competitive ...

Your Customers Live on Mobile.Your Service Doesn't.New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.Key Insights:46% of ...

NiCE is an exceptional organization whose global reach, deep expertise, and relentless focus on innovation will accelerate our growth and enhance the value we bring to our customers and partners," ...

Upland's BA Insights is an enablement and search platform that enables users to connect enterprise applications to AWS technology.

StackAdapt's new Snowflake native app, powered by Snowflake Cortex AI, unlocks first-party data activation and insight for programmatic campaigns.

Iterable and Movable Ink are working together to enable hyper-personalization of marketing messages across channels.

Formerly known as PriceSpider, Wayvia harnesses 20 years of shopper and retail intelligence to fuel AI-driven commerce.

Spurred on by Zoho's announcement of building its own LLM from scratch, industry analysts and thought leaders Sheryl Kingstone, Esteban Kolsky, and Jon Reed join me to discuss whether it's time for ...

Digital Remedy, a performance marketing solutions provider, today launched RemyAI, an artificial intelligence assistant fully integrated into the Digital Remedy platform to helpmedia teams to analyze ...

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

White Label Communications, a provider of white-label cloud communications and contact center solutions, has acquired Grupo NGN, a provider of contact center communications solutions, enhancing its ...