Microsoft’s Chad Hamblin explains the connection between employee productivity and customer satisfaction in the financial services industry, showing how they create a powerful virtuous cycle – one where generative AI plays a pivotal role

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1 day ago · A helping hand . AI assistants are helping government employees behind the scenes too. “Public sector organisations around the world are struggling to meet increased demand for services due to issues such as budget cuts and worker shortages, but AI technologies can relieve some of this pressure by empowering them to do more with less,” says Basha.

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Jan 23, 2025 · The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims Chad Hamblin, global industry director of financial services at Microsoft. “Customers now expect the process for accessing financial services to be as seamless as ordering on Amazon, but there’s a big difference between buying a $10 item and securing a 30-year loan ...

3 days ago · Microsoft Copilot is at the forefront of an industry transformation, providing telecommunications firms with artificial intelligence tools to streamline operations and foster a culture of innovation. Businesses are taking advantage of new technology to create ‘personas’ to drive change. These AI-generated entities demonstrate near-human qualities, and are able to perform tasks previously ...

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Technology Record provides news and thought leadership on how solutions from the Microsoft partner ecosystem are being used to address challenges faced by enterprise-sized organisations in all industries, with a particular focus on: financial services; industrials and manufacturing; media and communication; public sector; and retail and consumer goods.

Dec 24, 2024 · From releasing new artificial intelligence innovations to showcasing new solutions and customer wins at Microsoft Ignite in Chicago, USA, in November, it’s been an exciting year for Microsoft and the wider technology world. The Technology Record team has worked hard to deliver the latest on these developments across the website, social media and in the magazine, and will now be taking a ...

Read the latest stories on Technology Record. Businesses 18 per cent more likely to drive revenue growth if they align cybersecurity and business objectives, finds Accenture